frequently asked questions

Caring for your item


The best way to care for our coasters and keyrings is to hand wash in cold water with a small amount of detergent and then lay flat to air dry. The coasters can also be machine washed, but must be on a cold wash and a low spin cycle – they are as dainty as they look! Please do not wash either in hot water as colours may run!




Processing Time


Each order will be ready for dispatch within 3-5 days of order, unless a custom order or stated otherwise. For any last-minute/urgent orders, please message us, and we will do our best to send out earlier!




Delivery


Delivery costs £1.50 on all orders, no matter how many items you buy! Your item will be posted with Royal Mail first-class stamp, untracked postage. If you require tracked or signed postage please get in touch and we can arrange this! Items usually take 1-2 days first class however can not always be guarenteed.




Haven't received your order?


If you haven't received your order after 7 days of dispatch, please get in touch by emailing crochettimakes@gmail.com.




Returns


We are unfortunately unable to offer returns for unwanted items, but if there is a problem with your order, please get in touch and we will do our best to sort any issues!